Expert Parenting Support for Every Step of Your Journey
Expert Parenting Support for Every Step of Your Journey
Throughout this policy the terms ‘you’ and ‘customer’ are used interchangeably to describe the client purchasing a service or product through The Natal Network Limited. the terms “we”, “us” and “our” refer to The Natal Network Limited.
It is the customer’s responsibility to read the following terms and conditions of service before arranging services from The Natal Network.
By entering conversation with The Natal Network, whether than be via website, email, phone or in person, you accept the concurrent terms and conditions.
We do not guarantee outcomes and payment for services are taken as compensation for the time and expertise of our practitioners.
If a customer wishes to cancel or rearrange a service, The Natal Network Limited must be contacted by emailing hello@natal.network at least 48 hours before the scheduled appointment time. If sufficient notice is given, the customer may either reschedule the appointment at no additional cost or request a refund. In the case of a refund, a £30 administration fee will be deducted and the remaining balance returned. No credit note will be issued.
Cancellations or requests to reschedule made with less than 48 hours’ notice are not permitted. In these cases, no refund or rescheduling will be offered.
If a client fails to attend the scheduled appointment at the arranged time, no refund will be provided.
This policy enables us to manage our schedule effectively and continue supporting as many families as possible. Your statutory rights are not affected; please refer to Section 2 for more details.
You have the right to cancel or reschedule any service within 14 days of booking date with The Natal Network Limited. If you cancel an appointment within this period a refund will be provided within 28 days, deducting any costs incurred by The Natal Network Limited as a result.
A handling fee of £30 will be deducted when cancelled prior to 48 hours of the scheduled appointment.
If cancelled within 48 hours of the scheduled appointment, it is possible that further expenses in addition to the handling fee will be deducted to cover any financial loss incurred by The Natal Network Limited in preparation of the scheduled appointment.
Please contact hello@natal.network to request a refund.
The Natal Network withhold the right to deny or cancel service at any point. If a cancellation is made by The Natal Network a full refund will be issued for service’s not yet commenced and a partial refund will be available if service’s have been partially completed. The client is not eligible for compensation for cancelled or rescheduled services.